EXHIBITOR MANUAL – Turnkey

WELCOME TO THE TURNKEY EXHIBITOR MANUAL FOR IHHA & WCRR

 

Here you will find the relevant information and forms to complete for the event.

If you have any questions, please contact the Event Delivery Manager, Alisha Culverson.

E: ihha.wcrr.operations@informa.com

T: +61 2 9080 4310

Please ensure you read each section within this manual to ensure you meet the required deadlines.

We look forward to working with you in making this a successful event!

EVENTS INFORMATION & DOCUMENTS

Compulsory & optional forms to be completed (incl. due dates).

Move In/Move Out times and exhibition opening hours.

Contact details for official and recommended suppliers for the event.

For the current floor plan, email Sarah Ingram our Sponsorship & Exhibitions Manager.

Conditions where the organizer (Informa) is to be notified.

Information for exhibitors, answering commonly asked questions.

Information on what is included for the different passes available (conference delegate, exhibitor stand staff, technical site tour), and how to book conference or function passes.

Here are some ideas on how Exhibitors can be more sustainable.

Outlines information Exhibitors require for a smooth move out on Thursday November 20.

Exhibitors who require a visa letter must complete the form in its entirety. Upon submission, a visa letter will be sent to the designated recipient.

To book a private meeting room, email the event organizer for timings and prices.

View the most up to date conference agenda via our event website.

VENUE INFORMATION & DOCUMENTS

For venue deliveries download The Broadmoor hotel and Resort Shipping Instructions. For advanced warehouse shipping contact Freeman directly.

Details for WI-FI & other internet options.

If using Gas or other Hazardous Substances, you must request permission from the event organiser. Contact ihha.wcrr.operations@informa.com

Explore Sustainability at The Broadmoor.

No external food or beverage is permitted. Contact Abby at The Broadmoor for more information.

Special room rates have been negotiated at the Broadmoor for attendees of the IHHA + WCRR 2025.

Familiarise yourself with the emergency evacuation procedures.

MARKETING TOOLS

FREE EXHIBITOR MARKETING TOOLS

Attract visitors to your exhibition stand by promoting your presence at IHHA & WCRR via your company website, social media, newsletters and email signature.

 

SHOW BANNER & EMAIL SIGNATURE

To assist you in effectively promoting your participation at the event. IHHA & WCCR – Promote your involvement! ** INSERT LINK

If you require a different size or would like a customised banner (featuring one of your product images), please contact anthony.anemogiannis@informa.com.au

 

SOCIAL MEDIA

Follow, like and connect with us to keep up with the latest show developments. When sharing please tag us!
#Railresearchweek
#IHHA2025
#WCRR2025

 

MARKETING & SOCIAL MEDIA ENQUIRIES

Anthony Anemogiannis
Marketing Director
Anthony.Anemogiannis@informa.com.au

COMPULSORY FORMS – FRIDAY OCTOBER 10

The information you provide will replicate on the Website Exhibitor List and the ConnectMe Event App, both are an important promotional opportunity.

If you have any questions regarding your package contact ihha.wcrr.operations@informa.com

If you have any questions regarding your package contact ihha.wcrr.operations@informa.com

If you have any questions regarding your package contact ihha.wcrr.operations@informa.com

This link contains key details about Informa, and the Venue’s Health Safety and Security. This information should be fully understood by Exhibitors and passed on to your exhibitor appointed contractors to complete.

Compulsory Exhibitor Insurance

All Exhibitors are required to supply or purchase Public Liability Insurance to a value of $2M USD for the duration of the exhibition.

In case of any stand building and/or delivery queries, the event organiser must be able to contact the onsite staff member responsible for setting up your stand during Move-In and for removing product during Move-Out.

Submit your complimentary contracted passes by filling out the registration form in your welcome email. If you are unable to locate the email, contact ihha.wcrr.operations@informa.com.

CONTRACTORS

Freeman is the Official Show Contractor.

For inquiries and further information, visit your Freeman Online Portal.

For all transport, shipping and material handling information, visit your Freeman online portal.

Deborah Steeno will be the primary Freeman contact for all Turnkey stand inquiries.

Lauren McKee will be the primary Freeman contact for general exhibition inquiries.

Audio Visual

For all audio-visual requirements, contact *****

LEAD RETRIEVAL

The primary contact from each company will receive a unique link to access the Visit portal where they can set up Lead Retrieval.

Instructions

  1. Click on your unique link; an access code will be sent to your email address. Only the primary contact will be given access.
  2. Click IHHA&WCRR under the Events area.
  3. Your main company contact can login to the dashboard, and you will see the options “TEAM”, “QUESTIONS” and “LEADS” on the left-hand side:Team – will show the colleagues attending the show using the company passes. These members will be provided with Lead Retrieval onsite in the ConnectMe App to allow scanning of QR codes from attendees badges to create your leads.Questions – add your qualifying questions for your leadsLeads – this will show a comprehensive, real-time list of leads from your entire team onsite
  4. These can be downloaded post-event as a .csv spreadsheet. You will receive an email in the lead-up to the show on how your team can access lead retrieval through their personal devices via the ConnectMe app.

Post Event
As an exhibitor you will still have access to your profile and access leads/responses obtained at the conference.

GAMIFICATION

** TEXT

TERRACYCLE

Informa Connect is on its way to becoming zero waste and net zero carbon by 2030.

We are proud to work with the innovative recycling solutions company TerraCycle to recycle name badges and lanyards at all our events.

Click on the logo below to discover how TerraCycle can help to recycle hard-to-recycle waste for your business.

SPAM WARNING
List broking companies sometimes email exhibitors claiming to have attendee data. This is false and we advise you to delete this as it is spam.

 

SUPPLIER CALLS & EMAILS:
Our official suppliers are detailed within this exhibitor manual. These suppliers may contact you directly to confirm your requirements for this event.  You may experience other contractors pitching you for your business and advising you they are the preferred contractor, however, unless the company is included in the service providers list, then they are providing false information.